Business Hours Notice
Cancellation Policy
Please provide at least three business hours’ notice before the scheduled appointment begins. Appointments booked for the same day cannot be cancelled.
Important Information
Cancellation notice must be provided at least three business hours before the beginning of the scheduled appointment.
Appointments that were scheduled for the same day cannot be cancelled under this cancellation policy.
A service call is considered cancelled only after speaking with a live agent. A cancellation code will be provided by phone as confirmation.
If you are calling after hours, do not leave a voicemail as a cancellation request.
Failure to follow the cancellation requirements may result in a reduced service call charge of $125 CAD + tax.
Payment is due within 24 hours of the originally scheduled appointment.
Appointment Changes
Call us directly so an agent can review the appointment and provide cancellation confirmation when applicable.
